Support

Last updated: April 18, 2026

Need help with Wink? Most questions are answered below. If you're still stuck, email wink@nakata.app and we'll respond within 48 hours.

Contact

Email: wink@nakata.app
Response time: within 48 hours on weekdays
Languages: English, Turkish

Keyboard is not translating

Open iOS Settings → General → Keyboard → Keyboards and make sure Wink Keyboard is added.
Tap the Wink Keyboard entry and enable Allow Full Access. The keyboard needs this to call our translation backend.
Switch to the Wink keyboard (globe icon), type your text, then tap the translate button.
If the translate button does nothing, reopen the main Wink app once to refresh the token, then try again.

Voice translation not working

Grant Microphone and Speech Recognition permission when prompted. You can change this later in iOS Settings → Privacy & Security.
Voice recognition runs on-device and requires a supported language on your device. Check Settings → General → Keyboard → Dictation Languages.

Subscription & billing

Manage or cancel: iOS Settings → [your name] → Subscriptions → Wink Premium.
Cancellation takes effect at the end of the current billing period. You keep Premium access until then.
Refunds are handled entirely by Apple. Visit reportaproblem.apple.com to request one.
Restore purchases: open Wink, go to Settings, tap Restore Purchases.

Monthly limit reached

Free users get a monthly translation allowance. The counter resets at the start of each calendar month. Upgrade to Wink Premium for 2,000 translations per month, voice translation, Chat Coach, and Cultural Radar.

Translation quality

Wink uses state-of-the-art language models (Anthropic Claude and Google Gemini). Translations are context-aware but not perfect. For legal, medical, or safety-critical communication please consult a human translator.

Privacy & data

We do not store your translations or personal data. See our Privacy Policy for details.

Delete my data

Wink creates an anonymous usage token on your device. Uninstalling Wink removes all local data. To erase your anonymous counter on our side, email wink@nakata.app with the subject "Delete my data" and we will process it within 7 days.

Still stuck?

Email wink@nakata.app with your device model, iOS version, and a short description of the problem (screenshots help).